Type
Best Practice
Title
Cooperative writing for creating service standard
Rating
Click on a star to rate the resource. Only registered users can rate resources.
Description
Students were divided into groups (colors) by teacher. Every group got permission into their group-work in googledrive (or another drive etc O356).
For every group they got 3-4 critical situations describing (collected before using another resources).
Every group could find common rules/possibilities for solving this type of situations. Every student write his/her thoughts, after that they collect most effective. They could use writing, commenting, chating.
After that teacher will create new groups and then they create service standard.
Students have possibility to use materials (about service standard etc
Keywords
Group work
Online communication
Target audience
service area curriculum teachers
Area of study
level 4, level 5 students
Competences/Skills that you will acquire
teamwork
service quality and standard
Contact
sirje.pree@ametikool.ee